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Help Center

Setting Up Email Accounts, Using Forwarders and Other Email Related Questions:


Creating an email account for your website (TOP)

First, you have to login to your email control panel. You do this by by surfing to your website and add /cpanel to the address.

Example:   yourdomain.com/cpanel

Now login with the name and password you use to customize your web site. After successfully logging in, you will be presented a screen which looks like this:

Your Mail Menu

Click on Add/Remove Email Accounts.

Add/Remove Accounts

Which will display the Mail Account Maintenance menu. This displays all the email accounts set up for yourdomain.com. Located at the bottom center of the menu are the options: Add Account or Go back.


Add Email Account

Click on Add Account. The Add Mail Account menu is displayed:

Add Mail Account

In the E-mail: box, insert the name of the new email account.

Example:   If your name were Bob Smith, you could insert bob or bsmith. This will make your account bob@yourdomain.com or bsmith@yourdomain.com, respectively.

Now in Password:  insert the password you wish to use for the email account.

Once you have selected both name and password, click on the Create button. Congratulations! You have just created a new email account!

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How Do I Read My Email using Webmail? (TOP)

Surf to your website and add /webmail to the address. Type your email address as your user name and then your password.

Example:   yourdomain.com/webmail

Now login with your full email for the username and password for the email account you set up.

Your Mail Menu

After successfully logging in, you will be presented a screen which looks like this:

Click on Squrrel Mail to Read Email.

For more options to your email account, login to your cpanel as admin.

WARNING:  Do not change your Quota. Increasing your limit will put you at risk of running over your alloted web space, which will increase your monthly fee

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How Do I Read My Email using Outlook? (TOP)

Load Outlook and goto Tools > E-mail Accounts...

Select "Add a new e-mail account"

Select POP3

Enter the information below replacing all the information with your personal and website information:
(Once entered, you can click on the "Test Account Settings" button to check if your settings are correct.)

Click the "More Settings" button. Give the new account a name, anything is fine.

Click on the "Outgoing Server" Tab.
Check the box "My outgoing server (SMTP) requires authentication"

Click Ok and Next to finalize your account setup.

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How Do I Read My Email using Outlook Express? (TOP)

....coming soon...


What Are Forwarders And How Do I Use Them? (TOP)

Forwarders enable you to have mail sent to one email account, automatically sent or "forwarded" to another email account.
For example, if you want sales@yourdomain.com to be automatically sent to your regular email address, so you do not have to constantly check sales@yourdomain.com's mail, you need to set up a forwarder. You can also set a forwarder to send mail to multiple mail accounts. If you need sales@yourdomain to send mail to your email address and your partners email address, you can also accomplish this through the use of forwarders.
To set up a forwarder, you have to login to your email control panel. You do this by by surfing to your website and add /cpanel to the address.

Example:   yourdomain.com/cpanel

Now login with the name and password you use to customize your web site. After successfully logging in, you will be presented a screen which looks like this:

Your Mail Menu

Click on Forwarders.

Which will display the Forwarding Maintenance menu. This displays all the email forwarders currently set up for yourdomain.com. Located at the bottom center of the menu are the options: Add Forwarder or Go back.


Add A Forwarder

Click on Add Forwarder. The Add a new Forwarder menu is displayed:

Add a new Forwarder dialog box

In the first box, insert the name of the email account who's mail you wish to have forwarded.

In the second box, insert the complete email address or addresses where you want the forwarded mail to be delivered. If entering multiple addresses, in the second box, make sure each address is separated by a comma.
Example: user@aol.com,user@yahoo.com,user@msn.com

The last email address does not require a comma.

Once you have entered the addresses, click on the Add Forward button.

Congratulations! You have just created a new email forwarder!
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Why can't I receive my email? It was working fine before! (TOP)

More than likely, you are flooding the server with too many requests, per hour, to read your mail.

To adjust Outlook Express:

Select Tools -> Options

Then, under Send / Receive Messages change
Check for new messages to at least once every 3 minutes!  Example:  Not one / 1 nor two / 2.

Outlook Express Setup


To adjust Outlook:

Select Tools -> Options

Outlook Setup

Then select the Mail Setup tab.
Then click the Send/Receive button.

Under Mail Account Optionschange change
Check "Schedule an automatic send/receive every" and set to at least once every 5 minutes!

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Hopefully, you found this helpful. Feel free to ask questions or comment.

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